Support Center

We are here to help you get the most out of DokiTab

Direct Support

Get in touch with our hospital operations support team for urgent technical or deployment requests.

📍 Lagos, Nigeria

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Frequently Asked Questions

What are Dokitab support operating hours and response SLAs?

Standard support is available Monday through Saturday from 7:00 AM to 8:00 PM WAT with a 2-hour response SLA. Enterprise Network facilities receive 24/7 dedicated telephone and clinical incident response.

How long does clinic onboarding take?

Outpatient clinics typically onboard within 48 to 72 hours. Inpatient hospital facilities with bed management, surgical scheduling, and white-glove folder digitization typically complete deployment within 5 to 7 business days.

What hardware is required to run Dokitab?

Dokitab is cloud-native and requires no on-premise servers. Clinicians can use any standard web browser (Chrome, Edge, Safari) on existing PCs, Macs, tablets, or Android/iOS personal smartphones.

How do I request a 14-day evaluation pilot?

Select 'General Inquiry & Demo' in the support ticket form above or email support@dokitab.com to activate a 14-day unrestricted evaluation instance for your facility.